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Here you can find answers to your questions, propose ideas or report a bug. Our team is here and does our very best to help you out as soon as we can.


Please note that IP address of NL agent has been changed to 5.79.100.165

0
Not a bug
InteractMarketing 2 years ago • updated by Ilya (Here to help) 2 years ago 12
I have noticed that since July there are too many false positives mostly time outs on ping or http access when the sites are up and running (Anturis report - critical, time out but site is available through a pc or a mobile device).

Any idea what is going on with Anturis? It became less reliable.

Thanks
0
Answered
Litium 4 years ago • updated by Konstantin (Here to help) 4 years ago 1
а как прикрепить к серверу пятого получателя уведомлений? у четырех прописано сервер www.emets.ru , а нового создаю - не редактируется это поле и получается что он ни на один сервер не подписан


Answer

Прямо сейчас ответственный добавляется через окно редактирования компонента. В ближайшем будущем упростим процедуру.

0
Under review
steve.leroux.ntl 3 years ago • updated by Ilya (Here to help) 2 years ago 1
Hi,
This is a feature request:

Feature request 1:  Remove "type" groupings in Monitors tab.

The left pane has both components and monitors tabs which is great. The Monitors tab groups the monitors by type, yet there is a type column.  This is duplicate information (redundant). It would be nice that it didn't group the type of monitors or at least have the option to disable that feature.
If the groupings by type would be disabled, it would allow sorting monitors by name or component without being broken up by type.
Example: We monitor the CPU, Mem, Process, Ping, and TCP of a single component. Because of the type groupings, these monitors are broken up even if I sort by component.

Feature request 2: Add Agent column in the Monitors tab.

It would be nice to have the option to see and sort monitors by agent.

Thanks.
0
Fixed
oppnet 2 years ago • updated by Ilya (Here to help) 2 years ago 1

When I try to add multistep monitoring I am getting message unknown component category 5

0
Answered
BASTechnologies 3 years ago • updated by Ilya (Here to help) 3 years ago 1
hi, is there a way that I can publish a dashboard to my own website please? Being able to do this would give me a one page view of multiple accounts and allow the client to access their dashboard alongside their account information on my website..
0
Under review
InteractMarketing 2 years ago • updated by Ilya (Here to help) 2 years ago 3
This weekend we have got critical messages (monitors US-Michigan and US-Dallas) which were false. I have set 4 monitors and the critical messages should to come only all 4 will fail (round-robin policy)
Answer
Ilya (Here to help) 2 years ago
Monitor will have error status if two locations(example, US-Dallas and US-Michigan) fails at the same time.
We will think about option to change status when all locations fails
0
Fixed
gumbuya 2 years ago • updated 2 years ago 8
This afternoon some of our Microsoft Azure cloud services had their virtual servers re-imaged. Which is fine, since everything is back to normal operations. However, Anturis HTTP monitors from various global locations (Berlin, Vancouver, California) cannot seem to sense their availability and still report them down. No matter how I reconfigure the monitors.

After some hours, the entire anturis.com dashboard came crashing to a error 502 and cannot be accessed now.
0
Answered
bokluk1001 3 years ago • updated by Ilya (Here to help) 2 years ago 4
Have a computer that is monitoring a freezer alarm fro Bio-storage! When the computer crashes or shuts down or disconnects from the network I need to receive an Alert! I have installed the service agent but I do not see an "monitor" for that?

I do not want any  "process" monitor
I just monitor which can alert me when the "user agent "is down
Answer
Ilya (Here to help) 2 years ago
You have two ways:
1. Create any monitor with your local agent and when your computer with agent go down you will be alerted in a few minutes
2. Install agent on the other computer and create ping monitor with this agent to your monitoring computer.
0
Not a bug
jrxpress 1 year ago • updated by Ilya (Here to help) 1 year ago 1

i would like to informe that my anturis whm plugin is no longer working on all my servers …
for some reason it open an empty page just like that screenshot attacked on this post !!!


also i already re installed the plugin to see if it resolved and the same still going on …
is that something temporary ? if this is a permanent issue, how could i complete remove that plugin ?
i appreciate any information on this matter, looking forward to hear from you guys …

0
Answered
iblox 3 years ago • updated by Ilya (Here to help) 2 years ago 4
Is it possible to download a invoice of a previous paid subscription?
Answer
Ilya (Here to help) 2 years ago
Hi,

Please write to support@anturis.com