Welcome to Anturis customer community !
Here you can find answers to your questions, propose ideas or report a bug. Our team is here and does our very best to help you out as soon as we can.


Please note that IP address of NL agent has been changed to 5.79.100.165

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Under review

Notification Schedule

parkgroup 3 years ago • updated by Ilya (Here to help) 3 years ago 1
Hi,

At my company we have a different engineer who is on call 24/7 each week on a 5 week rota. It would be nice if we could schedule the notification alerts (especially phone calls) to correspond with that on call engineer. At the moment I would have to let it phone everyone's (the 5 engineers) phone (using 5 phone credits per incident) instead of just the person who is on call.
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Completed

Change monitoring location selected by default

Jeff Uberstine 5 years ago • updated by Konstantin (Here to help) 5 years ago 5

I have been unable to find an option for this. How can I change the default monitoring location?

0
Answered

Log Monitor on Windows

BASTechnologies 4 years ago • updated by Konstantin (Here to help) 4 years ago 0

Hi, I am attempting to set up a log monitor in Windows but keep getting a 'file does not exist' error. I am using the full drive path and log extension e.g. C:\app\logs\mylog.log. What am I doing wrong?

 

Answer

Fixing file permissions helped here. The problem with process monitor is also fixed.

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Under review

Support & Feedback system

iblox 3 years ago • updated by Ilya (Here to help) 3 years ago 1
Found some bugs trying to post a comment on previous submitten topic/question.
Bug 1
Browser: Firefox and Chrome / MacOS not tested in any other OS
Situation: Logged in to anturis infrastructure dashboard
Steps:
  • Click on Support & feedback button in lower right corner
  • Click on a topic/question for more details
  • Now i'm not logged in the support & feedback system anymore
  • Can't post any comments on ticket/question
Problem: Single Sign On feature is not working properly

Bug 2
Browser: Chrome (results in warning in Firefox but will work) / MacOS not tested in any other OS
Situation: Logged in to anturis infrastructure dashboard
Steps:
  • Klik on Support & feedback button in lower right corner
  • Klik on browse all (Work around bug1 i'm still logged in)
  • Click any topic will result in javascript block because of ssl
Problem: Can't see details of topic/question because using https and http side by side.

The topic/question I was trying to comment a post was: is there any API available? The topic is 2 years old so could I get a status update?

Thanks in advanced

Kind regards,

Rick van den Dijssel
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Answered

Alert of Backup failures

arkdental 4 years ago • updated by Konstantin (Here to help) 4 years ago 1

Hi: I am evaluating Anturis and a newbie. I have a sever where I use Retrospect software t backup the data. How do I use Anturis to monitor/track if the backups are happening? Can the Anturis agent be configured to forward traps or look at some log files for lines about the baclup status? Or is there a different way?


Thanks

Ravi

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Under review

Monitoring locations not reliable - building links between them

InteractMarketing 5 years ago • updated by Konstantin (Here to help) 4 years ago 11
I have set two locations US - Dallas and CA - Vancouver to monitor my servers by pinging them each 3 minutes. Yesterday (May 15th) both locations returned false errors, when all servers were available to the public.

I hope to see ability to link or create some kind of "if" statements for monitoring locations including local agent as last step in that chain to avoid false alarms.


Something like:


( US-Dallas || CA-Vancouver ) && MyLocalAgent01 THEN error

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Answered

linux agent install without X-Windows

Esprida_Corp 3 years ago • updated by Ilya (Here to help) 3 years ago 3
When installing linux agent you are prompted to install three things:
1] daemon agent,
2] agent control panel (requires X-Windows)
3] web transaction recorder (requires X-Windows)
If I install only agent daemon, it does not fully work, (probably expects connection to control panel)

How can I run agent without X-Windows?
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Answered

is the possible to install anturis agent in vyatta os

md.salihu 3 years ago • updated by Ilya (Here to help) 3 years ago 4
dear Anturis 
i'm very impress with your service 
i want monitor my vyatta(linux based) server through anturis is the possible to install anturis agent to vyatta router os
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Fixed

404 error when notifier click on confirm link

tbbong 5 years ago • updated by Konstantin (Here to help) 5 years ago 1

The notifier received the email with the link below :

" In order to confirm this email please click onthis link. "


However, he is being redirect to a 404 error page when he click on the link.

Answer
Ok, understood. This page was missed during last website update. Thanks for reporting :)
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Answered

Is there a way to disable the pop up blocker in recorder?

PGiTest4Tom 3 years ago • updated by Ilya (Here to help) 3 years ago 2
When I use the Transanction Recorder and type in my test URL, the server page/app comes back and displays "Pop-Up Blocker Detected". How do I disable the Pop-Up Blocker for the recorder to continue to the next step?