Welcome to Anturis customer community !
Here you can find answers to your questions, propose ideas or report a bug. Our team is here and does our very best to help you out as soon as we can.


Please note that IP address of NL agent has been changed to 5.79.100.165

0
Answered
noddingpanda 3 years ago • updated by Ilya (Here to help) 3 years ago 12
I have newly installed Anturis as a Plesk additional service. Both my smtp-process and web-process have come up as "Theshold check failed. Value should be greater than 1, expression is 0". I have no idea what this means or how to solve it.
I have also tried to start uptime monitor on the Plesk Addon but it is unable to create it.
Would appreciate your help.
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guillesantafe 2 years ago 0
Hello, thank you for the site, I find it very usefull,. The only thing that is not very confortable is the time-window, the presets windows (1h 1d 1m 1y) are very far between them. My suggestion is to let the user determine exactly the time windows in an easy way. For example, if I want to see what happend yesterday in the peak traffic time that is between 18.30hs and 20.30hs, the time window of 1 hour is very small, and the 1 day window is too large.
Regards
Guillermo
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gawker 3 years ago 0
 i.e. snmp on interfaces that exist on a switch and getting if they're up/down -- manually creating a snmpget check for each interface is frustrating
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Fixed
Max Korzhanoff 5 years ago • updated by Konstantin (Here to help) 5 years ago 0

Safari/MacOS (latest). Choosing service at component page and pressing Details does nothing. Have to double-click on it and then choose a Details tab.

Answer
Hi. Thanks for reporting. Should be fixed by now.


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Under review
ntksolutions 2 years ago • updated by Ilya (Here to help) 2 years ago 5

Hi,

My name is Robson, What ports are use to ip below:


5.175.194.118

5.79.100.165

72.249.77.101

67.225.148.163

199.167.17.37

89.253.231.166

181.41.210.215

61.195.97.113

122.0.69.137

116.251.211.248


Because I have some problem with my agent wich not connect in my server.

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Not a bug
InteractMarketing 2 years ago • updated by Ilya (Here to help) 2 years ago 12
I have noticed that since July there are too many false positives mostly time outs on ping or http access when the sites are up and running (Anturis report - critical, time out but site is available through a pc or a mobile device).

Any idea what is going on with Anturis? It became less reliable.

Thanks
0
Answered
Litium 5 years ago • updated by Konstantin (Here to help) 5 years ago 1
а как прикрепить к серверу пятого получателя уведомлений? у четырех прописано сервер www.emets.ru , а нового создаю - не редактируется это поле и получается что он ни на один сервер не подписан


Answer

Прямо сейчас ответственный добавляется через окно редактирования компонента. В ближайшем будущем упростим процедуру.

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Under review
steve.leroux.ntl 3 years ago • updated by Ilya (Here to help) 3 years ago 1
Hi,
This is a feature request:

Feature request 1:  Remove "type" groupings in Monitors tab.

The left pane has both components and monitors tabs which is great. The Monitors tab groups the monitors by type, yet there is a type column.  This is duplicate information (redundant). It would be nice that it didn't group the type of monitors or at least have the option to disable that feature.
If the groupings by type would be disabled, it would allow sorting monitors by name or component without being broken up by type.
Example: We monitor the CPU, Mem, Process, Ping, and TCP of a single component. Because of the type groupings, these monitors are broken up even if I sort by component.

Feature request 2: Add Agent column in the Monitors tab.

It would be nice to have the option to see and sort monitors by agent.

Thanks.
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Fixed
oppnet 2 years ago • updated by Ilya (Here to help) 2 years ago 1

When I try to add multistep monitoring I am getting message unknown component category 5

0
Answered
BASTechnologies 3 years ago • updated by Ilya (Here to help) 3 years ago 1
hi, is there a way that I can publish a dashboard to my own website please? Being able to do this would give me a one page view of multiple accounts and allow the client to access their dashboard alongside their account information on my website..