Welcome to Anturis customer community !
Here you can find answers to your questions, propose ideas or report a bug. Our team is here and does our very best to help you out as soon as we can.

Please note that IP address of NL agent has been changed to


fortigate firewall

anubhav 5 years ago • updated by Konstantin (Here to help) 4 years ago 1

hi can i monitior fortigate firewall or any hardware firewall....


Does IPv6 Ping work? Doesn't seem to.

gantzm 3 years ago • updated by Ilya (Here to help) 3 years ago 2
Setup and enabled an IPv6 Ping monitor.  Doesn't seem to work.

Does it only work from certain locations?

The ability to add "Notes" to alert events

guidantfinancial 3 years ago 0
This way when running reports there is a resolution/cause that can be listed for tracking purposes.

how do you start and stop agent on linux

S Shank 2 years ago • updated by Mawuena 2 years ago 3

How do I ensure that the agent will automatically start on restart of RedHat? Also, how to stop and start it manually?



OS X support

Triggernet 2 years ago • updated by Ilya (Here to help) 2 years ago 2
Is there a planned OS X agent? Or can the linux agent be "fiddled" to work on OS X?

Can I export the data or the chart for a monitor?

mchowdhary 4 years ago • updated by Konstantin (Here to help) 4 years ago 1

I would like to export the data and/or the chart for a monitor in CSV format, (or PNG, JPG, etc. for the chart) is this possible?


No longer able to list CPU monitors from agents

gumbuya 3 years ago • updated 3 years ago 4
Whenever our server instances in Microsoft Azure get re-imaged, we would lose the monitor reports from the old agents, and have to delete and redefine the monitor with the new agent in the new server instance.

Usually, on attempting the first time in the Anturis dashboard, the list would show up empty, like the attached screen cap.

We'd have to close the div/window and try again before the list loads up the cpu monitors properly.

This time round, it seems no matter how many times we re-initiate the window, the list remains blank.

Alert notification not sync with the "minimum check failure" setting

tbbong 5 years ago • updated by Konstantin (Here to help) 5 years ago 5


As per the topic description, I have set the "Minimum check failure" to 2 but I still received the notification alert(failure) although only fail once. 

Please advise.


The points on chart do not correspond one-to-one to the actual measurements. We plan to improve charts so that they make the right impression for a user.

Not a bug

Cpanel plugin not blank

Kos mOS 2 years ago • updated by Ilya (Here to help) 2 years ago 14

I installed recently the cPanel plugin and it shows up empty in WHM, any idea?

Ilya (Here to help) 2 years ago


We no longer support whm/cpanel. Plugin will be removed from our web site soon. Sorry for the inconvenience.

To remove plugin from your server please execute the following command:



Daily and Weekly reports - dates

steve.leroux.ntl 3 years ago • updated by Ilya (Here to help) 3 years ago 3

I enabled the Daily/Weekly/Monthly reports.
I've noticed that in the Daily and Weekly reports, the subject dates are not the same as the dates in the contents of the reports. They seem to be a day off.
Is that by design or an error?

Example: Daily report
Email Subject: Anturis: Daily up-time report for 10 Dec 2014
Email Content: Thu, 11 Dec 2014 (UTC)

Example: Weekly report
Email Subject: Anturis: Weekly up-time report for 30 Nov 2014 - 07 Dec 2014
Email Content: Mon, 01 Dec 2014 (UTC) - Sun, 07 Dec 2014 (UTC)

Please let me know.
Ilya (Here to help) 3 years ago

We've fixed it. Please check