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Here you can find answers to your questions, propose ideas or report a bug. Our team is here and does our very best to help you out as soon as we can.

Please note that IP address of NL agent has been changed to

tbbong 5 years ago • updated by Konstantin (Here to help) 5 years ago 5


As per the topic description, I have set the "Minimum check failure" to 2 but I still received the notification alert(failure) although only fail once. 

Please advise.


The points on chart do not correspond one-to-one to the actual measurements. We plan to improve charts so that they make the right impression for a user.

Not a bug
Kos mOS 2 years ago • updated by Ilya (Here to help) 1 year ago 14

I installed recently the cPanel plugin and it shows up empty in WHM, any idea?

Ilya (Here to help) 2 years ago


We no longer support whm/cpanel. Plugin will be removed from our web site soon. Sorry for the inconvenience.

To remove plugin from your server please execute the following command:


steve.leroux.ntl 3 years ago • updated by Ilya (Here to help) 3 years ago 3

I enabled the Daily/Weekly/Monthly reports.
I've noticed that in the Daily and Weekly reports, the subject dates are not the same as the dates in the contents of the reports. They seem to be a day off.
Is that by design or an error?

Example: Daily report
Email Subject: Anturis: Daily up-time report for 10 Dec 2014
Email Content: Thu, 11 Dec 2014 (UTC)

Example: Weekly report
Email Subject: Anturis: Weekly up-time report for 30 Nov 2014 - 07 Dec 2014
Email Content: Mon, 01 Dec 2014 (UTC) - Sun, 07 Dec 2014 (UTC)

Please let me know.
Ilya (Here to help) 3 years ago

We've fixed it. Please check
gftservice 2 years ago • updated by Ilya (Here to help) 2 years ago 4
since the last cPanel Update (WHM 11.52.0 (build 14)) i get the follow error which effected only the SMTP monitoring :

Software error:
Could not open “/proc/user_beancounters” for reading: Permission denied at /usr/local/cpanel/Cpanel/Sys/Hardware/Memory/Vzzo.pm line 65.
For help, please send mail to this site's webmaster, giving this error message and the time and date of the error.

Not a bug
Argus_Monitor 3 years ago • updated by Ilya (Here to help) 3 years ago 3
I'm trying to install the monitoring client on a raspberry pi (ARM CPU) and it fails.  Here is the output:

curl -k -s https://anturis.com/api/1/agent/install/Argus_Monitor/33b029040f823662_nop | sh
% Total % Received % Xferd Average Speed Time Time Time Current
Dload Upload Total Spent Left Speed
100 174 100 174 0 0 455 0 --:--:-- --:--:-- --:--:-- 639

gzip: stdin: not in gzip format
tar: Child returned status 1
tar: Error is not recoverable: exiting now
sh: 16: cd: can't cd to anturis-agent-2.1-armv6l
chmod: cannot access `install-anturis-agent.sh': No such file or directory
sh: 18: ./install-anturis-agent.sh: not found
fvg 4 years ago • updated by Ilya (Here to help) 3 years ago 9

When I try to install the agent on SUSE linux using the command in the console I receive the following output:


creating /opt/anturis...

creating /opt/anturis/bin...

creating /opt/anturis/etc...

creating /opt/anturis/lib...

creating /opt/anturis/log...

creating /opt/anturis/lib/imageformats...

chown: invalid user: `anturis.anturis'

illegal runlevel specified for anturis-agent-service: r

Starting Anturis Agent

Setting settings...

Can't connect to agent

Connecting to server...

Can't connect to agent

This was reproduced twice. Is this is a known issue?

Under review
tbbong 5 years ago • updated by Konstantin (Here to help) 4 years ago 4

Sound notification (Alarm System) would be the best. Sms and Email is good, but might not real time enough.

Ok, I got what you mean. I agree, it would be convinient
templaza 3 years ago • updated by Ilya (Here to help) 3 years ago 4
Hi Team,

I am using your trial version. I just want to know one thing before purchase a package.
How to monitor my server? How to know the files when they was modified on my server?

Thanks & Best Regards,
Under review
José Proença 3 years ago • updated 3 years ago 3
Sometimes the CPULoad parameter given by the /server-status?auto is not present at all in its output.
This makes the Anturis Agent give an error.
It seems that the CPULoad is omited from the server-status?auto output when it's somewhat near zero. I've concluded this because for these cases the output in the server-status main page is

CPU Usage: u0 s0 cu0 cs0

Again the "n% CPU load" is not present.

I'm on Ubuntu Server 14.04 LTS in a AWS EC2 t2.micro instance.
Apache 2.4.7
ExtendedStatus is ON.

discoverychurch 4 years ago • updated by Ilya (Here to help) 2 years ago 3
I tried changing my primary email address from my company one to a personal one so I can get ping updates even if the internet is completely down at my site. When I do the change email process and click on the link in the email I am sent, I get:

{"setting_name": "confirm_email_redirect_url_success", "error": "StatusSettingIsMissing"}

Now I don't receive emails from the old or new address. Does anyone know how to fix this?