Welcome to Anturis customer community !
Here you can find answers to your questions, propose ideas or report a bug. Our team is here and does our very best to help you out as soon as we can.


Please note that IP address of NL agent has been changed to 5.79.100.165

0
Answered

How do I monitor Linux MySQL host, where agent is already installed?

mchowdhary 4 years ago • updated by Konstantin (Here to help) 4 years ago 2

I have installed the agent, but I am trying to add an additional monitor for Mysql.  The mysql server is installed on the same server as the agent.  It will not work, and it says something about the agent software version not supporting this.   Is this supported on Windows but not Linux?

0

reports on "current" period

TONARCAD 2 years ago 0

Hi,

In the reports web-page, you can only see reports for periods that are completely terminated.

e.g. today, January 13 I can see daily reports up until january 12, weekly reports until last week (jan 4 - 10) and monthly reports until december last year.

I think it would be interesting to be able to see reports for the 'current' (not yet finished) period like this: today January 13 I can see a daily report as of january 13 00:00, a weekly report as of jan/11 00:00, a monthly report as of jan/1 00:00 ... all of them up until the last run of the scenarios.

This kind of reporting is more or less covered by the Dashboard page but this page is a graph and does not contain a calculated percentage.

Subscription to reports should of course remain to 'completed' (past) periods.


0
Answered

Incorrect value of the SNMP data

Almostdivine 4 years ago • updated by Ilya (Here to help) 3 years ago 2
Hello, i'm trying to monitor device via SNMP. I configured custom monitor, but found a problem. 
I'm using OID: .1.3.6.1.4.1.2021.10.1.3.3 [Avg CPU Load 15 mins]. 
When I do snmpwalk -v 2c -c public [IP] .1.3.6.1.4.1.2021.10.1.3.3 I receive a value:
iso.3.6.1.4.1.2021.10.1.3.3 = STRING: "0.05", but in the Anturis this value equals "0" at the first check and "0.00" in the history table. 

How can I fix this?  
0
Answered

what is the meaning of busy workers, number of users or number of concurrent connections?

leonardotorres 4 years ago • updated by Ilya (Here to help) 3 years ago 2
what is the meaning of busy workers, number of users or number of concurrent connections?
0
Answered

Using Variables in POST Body

rbowers1980 4 years ago • updated by Ilya (Here to help) 3 years ago 3
I am trying to setup a web application monitor which maintains View State by creating variables of the previous page Body (Response Data) and adding these to the POST Body of the next page.

I am able to capture / create a Variable, however when using the ${VariableName:none} syntax, it doesn't appear to post the variable.

Is this a bug, am I doing something wrong, or is this not supported functionality.

If this is not supported, have you any suggestions on how to maintain View State?

With thanks,
Richard
0
Not a bug

Daily uptime report

Барсуг Енотович 5 years ago • updated by Konstantin (Here to help) 5 years ago 3

Непонятна формула подсчета доступности компонентов.

Доступность компонента 76,8%. Однако, для включенных мониторов (именно включенных) доступность не опускается ниже 81%.




Success

Errors

Warnings 

AT WP

76.8%

6.4%

16.8%

No data-

AT DeviceSync 1

92.5%

5.7%

1.8%

-

AT DeviceSync 2

81.1%

5.5%

13.5%

-

AT WebPortal 3

91.5%

0.6%

7.9%

-


0
Answered

Agent Install - Error 2894

circlecloud 3 years ago • updated by Ilya (Here to help) 3 years ago 2
Hi,
I am trying to install the Anturis agent on my Windows 2012 Server, I am logged in as local admin and have also tried domain admin.

The error message I am receiving during install is;

"The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2894."

Can you please help ?
0
Answered

How do I monitor a nginx webserver in stead of apache?

himalayasystems 3 years ago • updated by Ilya (Here to help) 3 years ago 2
How do I monitor a nginx webserver in stead of apache?
Do I have to use the custom monitor or can a standard monitor be added?
Answer
Ilya (Here to help) 3 years ago
Hi,

We haven't specific monitor for nginx. You can our custom monitor to monitor apache 
0
Answered

How to get code of request and reply received by monitoring tool?

Yves_Rocher 3 years ago • updated by Ilya (Here to help) 3 years ago 2
I need to provide details to support team of web site. So I need to know the request code that your tool send on HTTP request and the conditions of the reply considered failure. 
0
Not a bug

Please Close my account. since i cant do it my self. thank you.

Bullseye 5 years ago • updated by Konstantin (Here to help) 5 years ago 0

Please Close my account. since i cant do it my self. thank you.

Answer

No worries, it will expire itself. Right now we don't have possibility to manually close an account.