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Here you can find answers to your questions, propose ideas or report a bug. Our team is here and does our very best to help you out as soon as we can.


Please note that IP address of NL agent has been changed to 5.79.100.165

0
Under review

Can I merge two graphics of dashboards in just one?

linking 3 years ago • updated by Ilya (Here to help) 2 years ago 1

I need to merge two graphics oh http request about different sites in just one.

0
Answered

Network congestion 28 Feb?

gumbuya 4 years ago • updated by Konstantin (Here to help) 4 years ago 1
Yesterday night, roughly 1400hrs UTC we were alerted by multiple services with slow response times. This include services hosted in West US, Southeast Asia, and also Amazon's CloudFront CDN edge servers.

It's strange that our services in different parts of the globe can simultaneously become slow, and/or that all of Anturis' monitoring nodes (USA, Canada, Germany) face equal congestion. Throughout the night it somewhat reduced to sporadic incidents and quick subsequent recovery, but this behaviour has been popping out throughout the day even up to now.

Despite adjusting the response times and failure count levels to make it more tolerant, the underlying network seems to "adjust" itself accordingly, going beyond those levels and continuing to raise alerts to us.

Is there some real underlying network congestion happening between the monitoring nodes during this period?
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Fixed

Content check failed HTTP status should match '200'

ZaGenie 3 years ago • updated by Ilya (Here to help) 3 years ago 5
Hello,

We installed a product on our server, and now the index.php is causing this incident...

Content check failed
  • HTTP status should match '200'
The index.php in question is set to permission 644

What do we need to do to resolve this issue?

Many thanks!
0
Not a bug

Automated up-time reports - sent before end of the period

steve.leroux.ntl 3 years ago • updated by Ilya (Here to help) 3 years ago 2
Hi Support,
We noticed we receive the daily/weekly/monthly reports before the end of the period.
This may result in an inaccurate reports if there are any incidents between the time the report is sent and the end of the period. It appears to be a timezone issue in the automated reporting process.
Please let me know if there's anything I should do.
Thanks.

Examples:
   Daily report: "Tue, 24 Mar 2015 (UTC)"
      Email Received:Tue 3/24/2015 8:29 PM EST. (3 hours 31 minutes too early)

   Weekly report: "Mon, 16 Mar 2015 (UTC) - Sun, 22 Mar 2015"
      Email Received:Tue 3/22/2015 8:29 PM EST. (3 hours 31 minutes too early)

   Monthly report: "Sun, 01 Feb 2015 (UTC) - Sat, 28 Feb 2015"
      Email Received:Tue 2/28/2015 7:29 PM EST. (4 hours 31 minutes too early)

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Answered

How long does Anturis store my data

S Shank 2 years ago • updated by Ilya (Here to help) 2 years ago 2

How much history will Anturis store? Can I go back one year? Two years? Six months?

Thanks!

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Answered

What is monitor health?

sterex 4 years ago • updated by Konstantin (Here to help) 4 years ago 1
What is monitor health? How can it show "97% success" when there have been no incidents/problems reported?

I'm confused if this is a reflection of downtime or something else. Can you please shed some light?
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Under review

uptime monitor error

Goldmarsh 2 years ago • updated by Ilya (Here to help) 2 years ago 5

Uptime monitor fails with message : Unable to create Plesk uptime monitoring account Please try again (it should help on some Plesk versions). If it doesn't help, contact our support at support@anturis.com.

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Dashboard graph in reports

TONARCAD 2 years ago 0

Hi,

Today, a report only contains calculated percentages for a givven timeframe.

I think reports would be more informational if they can also contain a dashboard-style graph (per monitor) for the same givven period (both in the web-page and subscription e-mail).

This could possibly be done with a 'include graph' checkbox that is unchecked by default (opt-in principle), in order to limit the impact on all existing reporting.

Answered

How to configure server CPU monitoring?

Konstantin (Here to help) 6 years ago • updated 5 years ago 0
FAQ
Answer
Check this wiki article about how to configure server CPU monitoring.