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Here you can find answers to your questions, propose ideas or report a bug. Our team is here and does our very best to help you out as soon as we can.


Please note that IP address of NL agent has been changed to 5.79.100.165

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Under review

Monitors - Type grouping

steve.leroux.ntl 3 years ago • updated by Ilya (Here to help) 3 years ago 1
Hi,
This is a feature request:

Feature request 1:  Remove "type" groupings in Monitors tab.

The left pane has both components and monitors tabs which is great. The Monitors tab groups the monitors by type, yet there is a type column.  This is duplicate information (redundant). It would be nice that it didn't group the type of monitors or at least have the option to disable that feature.
If the groupings by type would be disabled, it would allow sorting monitors by name or component without being broken up by type.
Example: We monitor the CPU, Mem, Process, Ping, and TCP of a single component. Because of the type groupings, these monitors are broken up even if I sort by component.

Feature request 2: Add Agent column in the Monitors tab.

It would be nice to have the option to see and sort monitors by agent.

Thanks.
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Fixed

component category 5

oppnet 2 years ago • updated by Ilya (Here to help) 2 years ago 1

When I try to add multistep monitoring I am getting message unknown component category 5

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Answered

publish dashboard using a widget, API or other means

BASTechnologies 3 years ago • updated by Ilya (Here to help) 3 years ago 1
hi, is there a way that I can publish a dashboard to my own website please? Being able to do this would give me a one page view of multiple accounts and allow the client to access their dashboard alongside their account information on my website..
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Under review

False positive critical notifications

InteractMarketing 3 years ago • updated by Ilya (Here to help) 3 years ago 3
This weekend we have got critical messages (monitors US-Michigan and US-Dallas) which were false. I have set 4 monitors and the critical messages should to come only all 4 will fail (round-robin policy)
Answer
Ilya (Here to help) 3 years ago
Monitor will have error status if two locations(example, US-Dallas and US-Michigan) fails at the same time.
We will think about option to change status when all locations fails
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Fixed

Anturis dashboard inaccessible; some monitors simply cannot be reached?

gumbuya 3 years ago • updated 3 years ago 8
This afternoon some of our Microsoft Azure cloud services had their virtual servers re-imaged. Which is fine, since everything is back to normal operations. However, Anturis HTTP monitors from various global locations (Berlin, Vancouver, California) cannot seem to sense their availability and still report them down. No matter how I reconfigure the monitors.

After some hours, the entire anturis.com dashboard came crashing to a error 502 and cannot be accessed now.
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Answered

Have a computer that is monitoring a freezer alarm fro Bio-storage! When the computer crashes or shuts down or disconnects from the network I need to receive an Alert! I have installed the service agent but I do not see an "monitor" for that?

bokluk1001 3 years ago • updated by Ilya (Here to help) 3 years ago 4
Have a computer that is monitoring a freezer alarm fro Bio-storage! When the computer crashes or shuts down or disconnects from the network I need to receive an Alert! I have installed the service agent but I do not see an "monitor" for that?

I do not want any  "process" monitor
I just monitor which can alert me when the "user agent "is down
Answer
Ilya (Here to help) 3 years ago
You have two ways:
1. Create any monitor with your local agent and when your computer with agent go down you will be alerted in a few minutes
2. Install agent on the other computer and create ping monitor with this agent to your monitoring computer.
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Not a bug

WHM plugin recent issue

jrxpress 2 years ago • updated by Ilya (Here to help) 2 years ago 1

i would like to informe that my anturis whm plugin is no longer working on all my servers …
for some reason it open an empty page just like that screenshot attacked on this post !!!


also i already re installed the plugin to see if it resolved and the same still going on …
is that something temporary ? if this is a permanent issue, how could i complete remove that plugin ?
i appreciate any information on this matter, looking forward to hear from you guys …

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Answered

Get invoice

iblox 3 years ago • updated by Ilya (Here to help) 3 years ago 4
Is it possible to download a invoice of a previous paid subscription?
Answer
Ilya (Here to help) 3 years ago
Hi,

Please write to support@anturis.com
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Thanks

Excellent product and service - thank you!

BASTechnologies 3 years ago • updated by Ilya (Here to help) 3 years ago 2
Hi,

I have been using Anturis for about 1 year now and would like to say how impressed I have been with the product, it's improvements, reliability and quality of service. I hope that the product will continue to grow and we at BAS Technologies certainly recommend Anturis as a reliable, cost effective monitoring solution for SME's.

My clients have been impressed with the responsiveness that your product has enabled in our role as operational support for their systems. Our support team like the intuitive web interface and the highly configurable monitors available out of the box along with the ability to create bespoke monitors for products not supported out of the box.

I would love to see some more configurables around user management so that we would only need one account to manage and provide views for several clients and out of the box support for other major database platforms such as Oracle and SQL Server but these are not critical issues. We currently do monitor Oracle databases and have the ability to monitor SQL Server, Oracle FMW and other applications using the Anturis tool set with our own scripted solutions which demonstrates the flexibility available in your product.

Thank you and best wishes for the future of Anturis.

Regards
Simon
0
Started

permanent error: Full page test creation fails - 1 min gets posted altough 10min is selected on the form.

reevio 3 years ago • updated by Ilya (Here to help) 3 years ago 4
I can't seem to create a Full-Page test: on the creation panel, the '10 min' checking frequency is selected, and disabled. But when Finishing the form, in the summary screen, '1 min' latency is shown. When I clikc finish, the system throws an error, that it cannot be 1 min, it has to be at least 10. This happens all the time. Seems like a bug.