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Under review

Anturis Monitoring Agent stops every time server reboots

busdanturis 3 weeks ago • updated by Alexander Artamonov (Here to help) yesterday at 4:56 a.m. 6

I've installed the agent on a few Windows 2012 R2 Servers - and even after a fresh install, every time one of these servers reboots, the agent service is stopped upon starting up again. If I try to start the agent service manually, I get an "Error 1069: The service did not start due to a logon failure." I haven't made any changes to the Anturis Agent since installing. Re-installing the agent seems to fix it and start the service again, until the next reboot. 

Under review

Hi!


Would you please share logs from c:\programdata\anturis monitoring\ and a screenshot of the service in question with the account it should run under visible?


Thanks!

Which log file? There are a ton.

Hello!


That would be nice if you could zip all theese logs in that folder into a file and share it with us.


Thank you!

Could you please repeat agent installation and provide MSI logs created as follows: 

msiexec /i anturis-agent.msi /l log.txt