Your comments

I've sent it to your email


To monitor HTTPS site the best way is created HTTPS monitor. To create HTTPS monitor please read this article


To monitor certificate need to create HTTPS monitor. It is described in section "Adding an HTTPS Monitor" 


Unfortunately, we had issue which affected part of accounts. This issue has been fixed yesterday evening. Sorry for the inconvenience. Please let us know if the issue persists

Hi, it has been fixed. Please let me know if the problem persists.


About the DC with issue. Does this DC have another DC(like secondary DC) at the same network?

In common case this usually helps:

  1. Uninstall agent from all servers that are in the same domain.
  2. Check in users list that there are no Anturis* users
  3. Check there are no Anturis* users in Local Security Policy->Local Policies->User Rights Assignment for the following policies: Allow log on locally, Log on as a service, Replace a process level token
  4. Delete key HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Acronis Monitoring in registry from all servers where Anturis agents were installed.
  5. After that install the latest agent version on each server manually
  6. Connect it to account and setup components & monitors again

About service account for 'logon as a service' it is good point but unfortunately, it is not possible now.


Unfortunately, we no longer support Plesk extension.